Shipping policy

At Sasha-Sydney, we aim to provide a clear and transparent shipping process for all customers.
Shipping Cost
We offer free standard shipping on all orders within Australia.
There are no minimum order requirements and no additional shipping charges.
Shipping Locations
At this time, we ship exclusively within Australia.
Orders with delivery addresses outside Australia are not supported.
Processing Time
Orders are processed and prepared for dispatch within 1–2 business days (Monday to Friday).
Orders placed after 5:00 PM AEST will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Estimated Delivery Time
After dispatch, delivery times are estimated as follows:
Australia Standard Delivery: 6–8 business days (Monday to Friday)
Estimated total delivery time: 7–10 business days (Processing and transit time combined)
Delivery estimates do not include weekends or public holidays.
Order Tracking
Tracking details will be provided by email once the order has been shipped.
Possible Delays
Delivery times are estimates only. Delays may occur due to factors beyond our control, including carrier delays, operational issues, or adverse weather conditions. We are not responsible for delays caused by third-party logistics providers but will provide reasonable assistance where possible.
Contact Information

Store Name: Sasha-Sydney
Company address: Darling Park, Tower, Ground Floor, 3/201 Sussex St, Sydney NSW 2000, Australia
Email: info@sasha-sydney.com

Customer Service Hours:
Monday-Friday: 9:00 AM – 6:00 PM
Saturday-Sunday: 10:00 AM - 4:00 PM

We do our best to reply to your e-mail within 24 hours.