Refund policy

To initiate a return, please contact us at info@sasha-sydney.com and provide your order number along with the reason for return.

Our customer support team will review your request and provide detailed return instructions, including the return address and next steps.

Please note: Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged upon arrival.

14-Day Return Window

Returns are accepted within 14 days from the date of delivery.
Returned items must be unused, unworn, and in their original condition, including original packaging and tags.
Returns requested outside this period cannot be accepted.

No Hidden Fees

We do not charge any restocking or handling fees.
Only the product price paid will be eligible for refund, subject to compliance with this return policy.

Refunds

Once the returned item(s) have been received and inspected, refunds will be processed within 10 business days.
Refunds are issued to the original payment method used at checkout.
Additional processing time may be required by your bank or card provider before the funds appear in your account.

Order Cancellation

If you wish to cancel your order, please contact us at info@sasha-sydney.com within 2 hours of placing your order.
After this 2-hour window, cancellation is no longer possible as the order may already be in processing or preparation for shipment.

Exchanges

If you would like to request an exchange instead of a refund, please indicate this clearly in your return email.
Exchanges are subject to item availability and approval by our customer support team.

Contact Information

For any questions regarding returns, cancellations, or exchanges, please contact us at:
Email: info@sasha-sydney.com
Our customer support team responds within 24 hours during business days.