Welcome to the Sasha-Sydney Frequently Asked Questions (FAQ) page.We’re here to answer your questions and ensure you have the best possible shopping experience. If you need further assistance, feel free to contact our support team.

How long will it take to receive my order?

Here are our estimated delivery times within Australia:

  • Handling time: 1–2 business days
  • Transit time: 6–8 business days
  • Estimated delivery time: 7–10 business days

For more detailed information, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within Australia, with no minimum purchase required.
For more details, please see our Shipping Policy .

What if I receive a defective product?

If you receive a defective or incorrect item, please contact us by email.
Our support team will review the case and arrange a replacement where applicable.
Please make sure to contact us within 14 days of receiving your order.

Can I cancel my order after it’s placed?

Yes, orders can be cancelled within 2 hours after placing the order.
Once an order has been processed or shipped, cancellation is no longer possible.

What is your return policy?

We offer a 14-day return window from the date you receive your order.
Items must be unused and returned in their original condition and packaging.
Full details are available on our Return Policy page.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed.
Refunds usually appear on your original payment method within up to 10 business days, depending on your bank or payment provider.

How can I contact customer support?

You can contact our customer support team by email at Email: info@sasha-sydney.com or visit our Contact Us page.

Do you ship internationally?

No, we currently ship exclusively within Australia.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number.
You can use this information to monitor your delivery status.

What payment methods do you accept?

Answer:
We accept standard Australian payment methods, including:

  • American Express
  • Diners Club
  • Google Pay
  • JCB
  • Mastercard
  • PayPal
  • Visa
  • Venmo

Available payment options may vary slightly depending on your device and checkout method.

Still have questions?

No worries, send us an email at info@sasha-sydney.com . Our team is happy to assist you!