Privacy policy

Last updated: May 14, 2025

This Privacy Policy describes how Sasha-Sydney (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sasha-sydney.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site and update the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with our Site and Services.

In addition to the specific purposes outlined below, we may use your information to communicate with you, improve our Services, comply with legal obligations, enforce our terms, and protect our business and users.

What Personal Information We Collect

Personal information refers to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information you provide directly to us may include:

  • Contact details such as your name, address, phone number, and email address
  • Order information such as billing address, shipping address, payment confirmation, and order details
  • Account information such as login credentials and account-related details
  • Customer support information provided when contacting us by email or other communication channels 

Providing certain information may be required to access specific features of the Services.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies and similar technologies. This may include:

  • IP address
  • Device and browser information
  • Network connection details
  • Pages viewed and interactions with the Site

Information We Obtain from Third Parties

We may receive information from third parties who help us operate our business, such as:

  • Website hosting and e-commerce platform providers
  • Payment processors that handle transactions on our behalf
  • Analytics and advertising partners

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use personal information for the following purposes:

  • Providing Products and Services: to process orders, manage accounts, arrange shipping, handle returns and exchanges, and provide customer support.
  • Marketing and Advertising: to send promotional communications and show relevant advertisements, where permitted by law.
  • Security and Fraud Prevention: to detect, prevent, and investigate fraudulent or unauthorized activities.
  • Service Improvement: to analyze usage and improve the performance and functionality of our Services.

Cookies

We use cookies and similar technologies to operate and improve our Site, remember user preferences, and analyze site traffic. You can control cookie settings through your browser, but disabling cookies may affect site functionality.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers who perform services on our behalf (such as payment processing, shipping, analytics, and customer support)
  • Business and marketing partners in accordance with their privacy policies
  • Legal authorities when required by law or to protect our rights

We do not sell personal information.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. You may also opt out of marketing communications at any time.

To exercise your rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be processed outside of your country of residence. Where required, we use appropriate safeguards to protect your data in accordance with applicable laws.

Contact Information

Store Name: Sasha-Sydney
Company address: Darling Park, Tower, Ground Floor, 3/201 Sussex St, Sydney NSW 2000, Australia
Email: info@sasha-sydney.com

Customer Service Hours: 
Monday-Friday: 9:00 AM – 6:00 PM
Saturday-Sunday: 10:00 AM - 4:00 PM

We do our best to reply to your e-mail within 24 hours.