Shipping policy

1. Processing Time
Orders are generally processed within 1 to 2 business days after receipt of payment. Once the order has been processed, the customer will receive a confirmation via email.

2. Delivery Time
The standard delivery time is 7 to 14 business days. In some cases, delays may occur due to logistical issues, seasonal fluctuations, or other unforeseen circumstances.

3. Shipping Costs
Standard shipping is free of charge within Germany and Austria. There is no minimum order value.

4. Shipment Tracking
Tracking information will be provided via email within 2 to 3 business days after dispatch. The customer is responsible for ensuring that the email address provided is accurate.

5. Changing the Delivery Address
If a change of address is required after placing the order, it can be arranged within 24 hours by contacting our customer service. After this period, changes can no longer be made.

6. Unclaimed or Undeliverable Shipments
If a shipment is returned to us due to non-acceptance or incorrect address information, we reserve the right to deduct a processing fee of EUR 19.95 from the refund amount.

7. Disclaimer for Delivery Delays
We always strive to ensure timely delivery. However, we cannot be held liable for delivery delays beyond our control (e.g., customs clearance, natural events, or shipping carrier delays).

8. Contact
For questions regarding shipping or tracking information, please contact us: